Refund policy

General Return Policy

At Rivaayat Jewels by Simar, we prioritize the health and safety of our customers. Because our products are imitation jewelry, we enforce a strict No Return and No Exchange policy on all standard orders due to hygiene and health risks. All sales are final.

Damaged or Defective Items

We meticulously inspect and securely pack every order before shipping. However, if your product arrives damaged or defective due to transit, we will gladly resolve the issue, provided our mandatory unboxing video requirement is met.

Mandatory Unboxing Video Requirement To be eligible for a resolution on a damaged item, you must provide an unboxing video. Claims submitted without valid video proof will be automatically rejected.

Please adhere to the following guidelines for your unboxing video:

The video must be continuous and unedited.

It must start with the package completely sealed, showing the original shipping label and your details clearly.

The opening of the package and the inspection of the jewelry must be captured in the same continuous take.

The damage to the specific item must be clearly shown in the video.

How to Initiate a Damage Claim

If you receive a damaged item, please follow these steps:

Contact us within 3 days of the package being marked as delivered.

Email us at rivaayatjewelsbysimar@gmail.com with your Order Number in the subject line.

Attach the unboxing video and clear photographs of the damaged item.

Resolution and Refunds

Once our team reviews and approves your unboxing video, we will provide a direct replacement of the damaged product.

If the specific item is out of stock, you will be given the choice between receiving Store Credit or a full Refund to your original payment method, based on your preference. Refunds can take a few business days to process and appear on your bank or credit card statement.